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IT Manager (Radio Operations)

Austin, Texas
OVERVIEW
The City of Austin Communication and Technology Management (CTM) Department has an immediate opportunity for an IT Manager (Radio Operations). The IT Manager (Radio Operations) position will be responsible for managing operations of the Wireless Communication and Services Division (WCSD) for public safety and public service agencies in the City of Austin – Travis County region. This individual will be leading teams in the development and implementation of the installation, maintenance and repair of all wireless systems and equipment in the field and in vehicles. The wireless operations will be supporting radio tower site equipment, reliable voice radio, mobile data, and other forms of wireless communications.

The IT Manager will be responsible for tracking all activities that are part of tower site maintenance including generator PM, site maintenance, etc.

The IT Manager will ensure compliance with contracts, Interlocal Agreements and Memoranda of Understanding with federal, state, regional, and local government agencies and entities that utilize services provided by the WCSD. The IT Manager will work closely with the Greater Austin-Travis County Regional Radio System (GATRRS) Program Manager in supporting the division. The IT Manager should have effective communication and conflict resolution skills, along with the ability to delegate, motivate, supervise, train, and lead employees.

POSITION LOCATION
Austin, Texas Metropolitan Area

EXPECTATIONS
  • Plans, organizes, schedules, and coordinates the work supporting large-scale corporate and enterprise-level information systems.
  • Provides advanced technical leadership on integrating complex existing or new information system technologies.
  • Monitors and evaluates staff performance to accomplish tasks and established objectives, and ensures compliance with City of Austin personnel, security, and department procedures.
  • Prepares operating budgets, reviews ongoing expenditures to ensure adherence to budgets, and coordinates recurrent program/project budgets and resource forecasts.
  • Manages the coordination of complex projects with other City departments, project teams, and agencies using industry best practices to gain maximum value from combined systems.
  • Researches complex commercial products, technology solutions, and participates in the development of vendor contracts, performs vendor management and contract management duties, and prepares and evaluates Requests for Proposal (RFPs).
  • Prepares, reviews, and approves documentation for procurement of IT systems. May exercise oversight of departmental IT purchases.
  • Develops and prepares management and productivity reports, studies, and analyses.
  • Develops training programs and guides, and trains staff on work procedures and operating instructions.
  • Ensures disaster recovery is in place for critical systems.
  • Improves operations, decreases turnaround times, and streamlines work processes to provide quality customer service.
  • This position requires after hours support, as needed.
PREFERRED QUALIFICATIONS
  • Bachelor’s degree in electrical engineering or related field
  • Demonstrated knowledge and experience in P25 trunked radio system design, installation and/or management with emphasis on Motorola ASTRO-25 system
  • Demonstrated knowledge and experience in design, implementation and maintenance of network and Radio Frequency (RF) based Fire and EMS call alerting solutions
  • Demonstrated experience in tracking and executing scheduled preventive maintenance and repairs for towers, generators and facilities including 24×7 support of operations

BASIC REQUIREMENTS, KNOWLEDGE, AND SKILLS
  • Graduation with a bachelor’s degree from an accredited college or university with major coursework in a field related to Information or Computer Science, plus three (3) years of experience in a related field, including two (2) years of leadership or supervisory experience. *Experience may substitute for education up to 4 years.
  • Knowledge of management and supervisory principles and practices.
  • Knowledge of current IT systems and data systems technology, security, operations, and practices.
  • Knowledge of budget processes.
  • Knowledge of project and resource management.
  • Skill in organizing and assigning work effectively and efficiently.
  • Skill in understanding the organization and operation of the City and departments, as necessary.
  • Skill in operating computers and related software applications.
  • Skill in conducting hardware and software evaluations, performing selection, and acquisition functions.
  • Skill in analyzing and solving complex problems for the enterprise department.
  • Ability to develop, implement, and administer a budget.
  • Ability to prepare budget requests and monitor expenditures for budgetary compliance.
  • Ability to read and interpret standard accounting and financial reports.
  • Ability to conduct research and analyze and interpret research findings.
  • Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations.
  • Ability to train, assign, and direct work activities.
  • Ability to understand complex program structures and how they impact enterprise departments and the City.
  • Ability in handling and resolving conflict and uncertain situations.
  • Ability to communicate in a clear and concise manner to effectively convey complex and detailed information, both verbally and in writing.
  • Ability to represent management and present program information.
  • Ability to maintain effective and professional relationships.

The position will remain open until filled. The city has engaged Mission Critical Partners, LLC to conduct a national search for this opportunity. Priority will be given to those who submit a resume by July 15, 2022. For more information about the opportunity and instruction on how to apply, please visit https://www.austincityjobs.org/postings/99225, or contact Pushpa Srinivasa @ Pushpa.srinivasa@austintexas.gov.

ABOUT THE CITY OF AUSTIN COMMUNICATION AND TECHNOLOGY MANAGEMENT (CTM) DEPARTMENT:
The City of Austin Communication and Technology Management (CTM) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable and efficient technology services, infrastructure and telecommunications. Leveraging state-of-the-art tools, innovative methods and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy.

ABOUT US:
Mission Critical Partners, LLC

Mission Critical Partners (MCP) is a leading provider of data, consulting, engineering, network and security solutions that are transforming segmented mission-critical networks and operations into interwoven ecosystems to improve response and justice outcomes in the communities and ever-expanding markets we serve. Through our breadth and depth of experience and an extensive network of resources, we are able to offer unique and successful solutions that help our clients improve technology and operations across a variety of industries ranging from public safety and justice to utilities, healthcare, and more. Additional information and career opportunities are available at MissionCriticalPartners.careers

As an Affirmative Action and Equal Opportunity Employer, Mission Critical Partners shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their U.S. military status, status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, age, sex, sexual orientation, gender identity, familial status or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or veteran status.

United States citizens, Green Card holders and those authorized to work in the United States are encouraged to apply. We are unable to sponsor H1b candidates at this time.
 

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