OVERVIEW We are seeking a Computer Aided Dispatch (CAD) Systems Specialist to manage and work with a client’s CAD and serve as a single point of contact for all vendor-furnished software, communications or other interfaces, configuration and general support issues. The role requires a client-focused professional committed to success by embracing and living our core values of Persistence, Integrity, Trust, Accountability and Prudence.
POSITION LOCATION Boston, MA metro area
Provide technical expertise, oversight, and technical management of the client's CAD system
Provide setup, configuration, database backups, performance and general systems administration duties
Perform routine, daily operational tasks applicable to systems operations, such as purging system log files, checking database size, archiving data, checking status of interfaces and remote connections
Develop and maintain systems support procedures as needed
Change and customize user configurable forms within the CAD software
Monitor and adjust CAD database system parameters and CAD systems operations for peak performance
Install and administer operating systems software as it relates to the use of CAD, or utilities and service packs as purchased from the vendor to maintain the system
In addition to system administration tasks, the individual also provides a conduit for the flow of information between the vendor and the client
Manage the CAD security and access to the systems per client instructions and security plan
Perform the first level of CAD diagnostics for failures, identifying hardware or software problems
Document any system anomalies for inclusion into periodic site reports as requested
Complex issue troubleshooting and resolution
Perform the scheduling and administration of the CAD server backups and recovery of data and CAD configuration files per client's guidelines
Support for disaster recovery testing
Assist client training staff in development of workflows, operating procedures to improve dispatcher efficiency or deploy new functionality
Assist the client's mapping staff in deploying new map data and files onto both the test live CAD systems
Train client’s technical staff for backup systems administration duties via hands on, regular-work apprenticeships
Manage CAD system problems with immediate communications to the vendor and access to internal developers, systems engineers and hardware professionals
Provide the interface to the vendor product development process to promote future software features to enhance site operations
Provide the interface with vendor’s second-level engineers and software implementation engineers to expedite on-site support and answer complex system questions or configuration issues
BASIC REQUIREMENTS, KNOWLEDGE, AND SKILLS
A Bachelor’s Degree in IT, Computer Science, Engineering, Management Information Systems or a related field, or an equivalent combination of education, experience and training that totals four (4) years
Minimum five (5) years of progressively responsible experience in Public Safety systems implementation and integration, including experience successfully implementing, developing, process re-engineering and supporting operations of CAD and related systems
Experience with Hexagon Public Safety applications preferred.
Exemplary communications, both oral and written. Writing for proposals, presentations, and technical reports. Exceptional listener. Understanding client goals and how they measure success
Valid Driver’s License with the ability to drive to client locations and MCP Regional offices
ABOUT US: Mission Critical Partners, LLC
Mission Critical Partners (MCP) is a leading provider of data, consulting, engineering, network and security solutions that are transforming segmented mission-critical networks and operations into interwoven ecosystems to improve response and justice outcomes in the communities and ever-expanding markets we serve. Through our breadth and depth of experience and an extensive network of resources, we are able to offer unique and successful solutions that help our clients improve technology and operations across a variety of industries ranging from public safety and justice to utilities, healthcare, and more. Additional information and career opportunities are available at MissionCriticalPartners.careers
As an Affirmative Action and Equal Opportunity Employer, Mission Critical Partners shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their U.S. military status, status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, age, sex, sexual orientation, gender identity, familial status or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or veteran status.
United States citizens, Green Card holders and those authorized to work in the United States are encouraged to apply. We are unable to sponsor H1b candidates at this time.