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Emergency Communications Director

Minneapolis, MN · Telecommunications
Strategic leadership focused on compassion, strategy, people, results, and stakeholder relationships are critical to being a successful 911 Emergency Communications Director at the City of Minneapolis.

The City seeks a collaborative leader who engages stakeholders to continually improve 911 operations. The Emergency Communications Director will lead and administer all aspects of the 911 Center to include strategy, team development and emergency response operations.  Managing a large staff of over 80 individuals, the Director will oversee public safety technologies and communications functions in order to provide emergency call handling services and emergency dispatch functions responding to those in need of police, fire, and/or emergency medical services. MECC will dispatch calls beyond traditional resources with implementation of mobile behavioral health crisis teams, as well as providing embedded social workers within the Center.

Expectations of Emergency Communications Director
  • Administer the day-to-day operations of a large Emergency Communications Center including the effective functioning of the Center, adequate staffing; ensure work quality and adherence to established rules, policies, and procedures
  • Foster change! Make a difference and lead with clear direction. Motivate and empower staff. Recruit individuals of high caliber and provide staff with development opportunities and coaching
  • Provide timely communication with the Information Technology department regarding hardware and software issues and with other City department heads for support, strategic and tactical planning, and continuous improvement
  • Build relationships with 911 vendors to understand and influence future use of technology, keeping abreast of state-of-the-art innovations and advances specifically for Next Generation 911 (NG911)
  • Serve on the Metropolitan Emergency Services Board and collaborate with other local jurisdictions and the State 911 Program on efforts to utilize technology to create efficiencies that allow operations to be most effective and efficient in all jurisdictions
  • Lead and participate in various committees within the City and State, including Minnesota Emergency Communications Board, and Metropolitan Emergency Services Board
  • Participate as a member of the Emergency Operations Center on the all-hazards emergency planning team, including the planning for new strategic and emergency operations with other Departments such as Regulatory Services, Minneapolis Police Department, Minneapolis Fire Department, Public Works, etc.
Basic Requirements, Knowledge, and Skills
  • Bachelor's Degree in Public Administration, Business Administration, Emergency Management, or equivalent field of study.  Master's Degree desired
  • Five years of 911 public safety management experience working with 911 systems and a 911 dispatch center
  • Considerable knowledge of and technical awareness around 911 hardware, software, and facilities
  • Demonstrated experience managing a large staff with the ability to establish a clear vision and provide a supportive work environment to achieve goals and racially equitable outcomes
  • A curious, critical thinker and a problem solver - one who is collaborative, compassionate, and empathic
  • Previous background in managing a departmental budget. grant management, and contracting procedures knowledge preferred
  • Exemplary communications, both oral and written.  Writing for proposals, presentations, and regulatory and technical policies.  Exceptional listener.  Understanding client goals and how they measure success
  • Current knowledge of NENA and APCO standards. Demonstrated understanding of state statutes and ordinances that impact 911 operations and support
  • Background with City Council protocols and procedures is highly desired
The position will remain open until filled. The City has engaged Mission Critical Partners, LLC to conduct a national search for this leadership role. Priority will be given to those who submit a resume by August 31, 2021. For more information about the opportunity, please contact Jackie Mines, Sr. Consultant with Mission Critical Partners at 612-655-3271 or jackiemines@missioncriticalpartners.com.
About Us:
Mission Critical Partners, LLC      
Mission Critical Partners (MCP) is a leading independent consulting and information technology (IT) support services firm that helps clients evolve their public safety systems and operations and improve emergency response through our extensive experience, knowledge and resources. By providing insight and support every step of the way, our clients are able to transform their mission-critical operations, maximize the value of their investments and ensure optimal performance and success. Additional information and career opportunities are available at www.MissionCriticalPartners.careers
As an Affirmative Action and Equal Opportunity Employer, Mission Critical Partners shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, age, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or veteran status.

United States Citizens, Green Card Holders and those authorized to work in the United States are encouraged to apply. We are unable to sponsor H1b candidates at this time.


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