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Sr. Technology Specialist - Network 911

Dallas, TX · Information Technology
Mission Critical Partners (MCP) provides telecommunications and consulting services to the Public and Life Safety industry.  We have an opportunity for a self-motivated individual looking to establish a career with a fast-paced rapidly growing company. As a Senior Technology Specialist, the individual will be expected to provide subject matter expertise in the assessment, specification, design and implementation of enterprise voice or next generation 911 (NG911) systems including telephony, broadband voice/data networks, radio and mission critical IP transport. The role requires a client-focused professional committed to success by embracing and living our core values of Persistence, Integrity, Trust, Accountability and Prudence.
  • Design and implementation of enterprise voice or 911 systems including telephones, broadband voice/data networks, radio and mission critical IP transport
  • Lead projects.  Act as the subject matter expert focused on next generation network solutions.  Assure quality of project deliverables and client satisfaction
  • Perform onsite surveys of existing systems and organizations with an emphasis on data-gathering and potential system improvement, cost reduction, and operational efficiencies
  • Oversee the planning direction and coordination of work activity
  • Write policy and remain current on industry and legislative changes related to 911; assess impact to clients.  Present concepts and recommendations
  • Conduct analysis, develop reports and project presentations; present findings and options to clients
  • Coordinate resources, assign tasks reflecting client requirements, and execute project deliverables to meet client needs
  • Support negotiation with clients to adjust and amend scope of services, procurement and budgets
  • Negotiate contracts with vendors on behalf of our clients to fulfill project requirements
  • Promote positive client relations, working with them as partners to develop long-term and meaningful relationships that are beneficial to them - and to our firm
  • Share technical knowledge and expertise with peers - exchanging ideas, concepts, and processes that create a strong team approach to problem-solving and client solutions
  • Proactively identify technology trends related to NG911 and develop thought leadership and/or educational material for internal and external usage
Basic Requirements, Knowledge and Skills
  • 10 years of experience in public safety and project engagement and/or management to include: emergency services, NG911 strategy and telecommunications infrastructure
  • At least 5 years of successful and documented work experience in the assessment, specification, consultation, design and implementation of enterprise voice, data, Emergency Services IP-enabled network (ESInet), or 911 systems
  • Proven expertise in leading projects for voice over internet protocol (VoIP) using session initiation protocol (SIP), systems integration, multi-protocol label switching (MPLS), wireless communications, broadband solutions engineering, network security, structured cabling systems, next generation networking, convergence and interoperability
  • Expert knowledge of technical and operational standards that apply to the concept of NG911; this includes NENA i3, ATIS/ESIF, IETF, etc.  Should have significant practical experience in the application of technical standards to real-world features and functions
  • Working knowledge of GIS and Cyber Security as it pertains to NG911
  • Telephony knowledge should include call routing systems design and private branch exchange (PBX)
  • Skilled in the assessment of client situations, identifying needs, developing recommendations and specifications, and implementing solutions
  • Exemplary Communications, both oral and written.  Experience with developing RFQ, RFP, presentations, and technical reports is expected
  • Knowledge of federal, state and local agency policies and regulatory activities related to 911
  • Bachelor of Science Degree and/or ENP certifications strongly desired
  • Valid Driver’s License and the ability to drive to our client sites
About Us:
Mission Critical Partners, LLC      
Mission Critical Partners (MCP) is a leading independent consulting and information technology (IT) support services firm that helps clients evolve their public safety systems and operations and improve emergency response through our extensive experience, knowledge, and resources. By providing insight and support every step of the way, our clients are able to transform their mission-critical operations, maximize the value of their investments and ensure optimal performance and success. Additional information and career opportunities are available at www.MissionCriticalPartners.com.

As an Affirmative Action and Equal Opportunity Employer, Mission Critical Partners shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, age, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or veteran status.
United States Citizens, Green Card Holders and those authorized to work in the United States are encouraged to apply. We are unable to sponsor H1b candidates at this time.

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