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IT Systems Technician - Computer Aided Dispatch

Various Locations, US East Coast · Information Technology
We have an opportunity for a Systems Technician to support the work of our Managed Services Division at Mission Critical Partners, LLC (MCP).  The individual will be expected to provide expertise in the implementation and support of our internal and external client information technology (IT) services.  The role requires a client-focused professional committed to success by embracing and living our core values of Persistence, Integrity, Trust, Accountability and Prudence.
  • Work with Computer Aided Dispatch (CAD) and Records Management Systems (RMS) vendor teams to provide onsite support, remote support, workstation installs, prepare and participate with upgrades.  Represent the client with CAD/RMS vendor support/implementation team meetings
  • Support managed services team engagements.  Configure, install, and manage various Windows Server and Active Directory deployments
  • Perform testing and troubleshooting of network equipment
  • Participate in the development of reports, analyses, and team presentations
  • Perform surveys of existing client systems with an emphasis on data-gathering and potential system improvement, cost reduction, and operational efficiencies
  • Share technical knowledge and expertise with peers – exhibit a positive attitude, exchanging ideas, concepts, and processes that create a strong team approach to problem-solving and client solutions
Basic Requirements, Knowledge and Skills
  • 5+ years’ experience with enterprise IT systems
  • 3-5 years’ experience with public safety Computer Aided Dispatch (CAD) and Records Management Systems (RMS)
  • Associates or Technical Degree
  • Previous experience with Public Safety Customer Premise Equipment (CPE) is desired
  • Technically savvy with network component technologies
  • Proven experience working with Windows-based end systems and application hosts to include troubleshooting Windows application hosted issues
  • Proven experience working with virtualized application hosting environments
  • Demonstrated ability to conceptualize, identify, assess, and diagnose problems related to network hardware and software and to find effective solutions
  • Versatile and skilled in the assessment, specification, and implementation of enterprise IT (application and server), network migration, and operations
  • Development of operational standards and best practices that apply to IT
  • Experience and knowledge of Active Directory and Group Policy implementation
  • Experience with ConnectWise applications is highly desired
  • Travel up to 50% in some cases, with an estimated 30% average travel required
  • Ability to lift up to 50 lbs. and bend/crawl/maneuver around confined spaces
  • Valid Driver’s License with the ability to drive to MCP regional offices and client sites
  • Along with MCP’s background screening, the selected individual will be required to successfully complete a Criminal Justice Information Services (CJIS) identity history summary check to include fingerprinting
About Us:
Mission Critical Partners, LLC      
Mission Critical Partners (MCP) is a leading independent consulting and information technology (IT) support services firm that helps clients evolve their public safety systems and operations and improve emergency response through our extensive experience, knowledge and resources. By providing insight and support every step of the way, our clients are able to transform their mission-critical operations, maximize the value of their investments and ensure optimal performance and success. Additional information and career opportunities are available at www.MissionCriticalPartners.careers

As an Affirmative Action and Equal Opportunity Employer, Mission Critical Partners shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, age, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or veteran status.
US Citizens, Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.
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