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Technology Specialist - NextGen 9-1-1 (NG9-1-1)

Atlanta, GA · Information Technology
Our Network 9-1-1 Team is Growing!  We have an opportunity for a self-motivated individual looking to establish a career with a fast-paced rapidly growing company. The role requires a client-focused professional committed to success by embracing and living our core values of Persistence, Integrity, Trust, Accountability and Prudence.
  • Design and implementation of enterprise voice or 9-1-1 systems including telephones, broadband voice/data networks, radio and mission critical IP transport
  • Lead projects.  Act as the subject matter expert focused on next generation network solutions.  Assure quality of project deliverables and client satisfaction
  • Perform onsite surveys of existing systems and organizations with an emphasis on data-gathering and potential system improvement, cost reduction, and operational efficiencies
  • Oversee the planning direction and coordination of work activity
  • Write policy and remain current on industry and legislative changes related to 9-1-1; assess impact to clients.  Present concepts and recommendations
  • Conduct analysis, develop reports and project presentations; present findings and options to clients
  • Coordinate resources, assign tasks reflecting client requirements, and execute project deliverables to meet client needs
  • Support negotiation with clients to adjust and amend scope of services, procurement and budgets
  • Negotiate contracts with vendors on behalf of our clients to fulfill project requirements
  • Promote positive client relations, working with them as partners to develop long-term and meaningful relationships that are beneficial to them - and to our firm
  • Share technical knowledge and expertise with peers - exchanging ideas, concepts, and processes that create a strong team approach to problem-solving and client solutions
Basic Requirements, Knowledge and Skills
  • 5 years of successful and documented work experience in the assessment, specification, consultation, design and implementation of enterprise voice, data, Emergency Services IP-enabled network (ESInet), or 9-1-1 systems
  • Proven expertise in leading projects for voice over internet protocol (VoIP) using session initiation protocol (SIP), systems integration, multi-protocol label switching (MPLS), wireless communications, broadband solutions engineering, network security, structured cabling systems, next generation networking, convergence and interoperability
  • Expert knowledge of technical and operational standards that apply to the concept of NG9-1-1; this includes NENA i3, ATIS/ESIF, IETF, etc.  Should have significant practical experience in the application of technical standards to real-world features and functions
  • Working knowledge of GIS and Cyber Security as it pertains to NG9-1-1
  • Telephony knowledge should include call routing systems design and private branch exchange (PBX)
  • Skilled in the assessment of client situations, identifying needs, developing recommendations and specifications, and implementing solutions
  • Exemplary Communications, both oral and written.  Experience with developing RFQ, RFP, presentations, and technical reports is expected
  • Knowledge of federal, state and local agency policies and regulatory activities related to 9-1-1
  • Bachelors of Science Degree and/or ENP certifications strongly desired
  • Valid Driver’s License and the ability to drive to our client sites
As an Affirmative Action and Equal Opportunity Employer, Mission Critical Partners shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, age, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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