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Systems Administrator - Public Safety Managed Services

Raleigh, NC · Information Technology
This is a newly created position at MCP!   Because of our growth, we are seeking an individual with the ability to analyze and understand our client’s data and data flow as it relates to the support and integrity of the unique operating systems environment they each possess.  The individual will be part of our Lifecycle Management Division.  The role requires a professional committed to success by embracing and living our core values of Persistence, Integrity, Trust, Accountability and Prudence.

  • Support our clients Information Technology (IT) operations and daily administration of a set of applications
  • Monitor application performance and performs testing to provide issues diagnosis and to assist with solutions deployment
  • Provide technical support for application and connectivity issues that users encounter
  • Conduct surveys of existing client systems with an emphasis on data-gathering and potential system improvement, cost reduction, and operational efficiencies
  • Participate in the development of reports, analyses, and project presentations
  • troubleshoots application issues
  • Share technical knowledge and expertise with peers—exhibit a positive attitude, exchanging ideas, concepts, and processes that create a strong team approach to problem-solving and client solutions
  • Document IT procedures and standards as developed and implemented
Basic Requirements, Knowledge and Skills
  • Associates or bachelor’s degree in Information Technology or related field
  • 10 years of experience in the administration and support of enterprise IT and telecommunications systems
  • Technically savvy with an understanding of public safety technologies to include: Computer Aided Dispatch (CAD), Automatic Vehicle Location (AVL), 911 Customer Premise Equipment (CPE), Records Management Systems (RMS),  and Location
  • Possess advanced operational business flow knowledge, ensuring applications are properly aligned
  • Knowledge and familiarity of 911 center operations
  • Ability to conceptualize, identify, assess, and diagnose problems related to application performance and to find effective solutions
  • ITIL certification is strongly desired
  • SQL Server certification is strongly desired
  • Valid Driver’s License with the ability to drive to client locations and MCP regional offices is required  
About Us:
Mission Critical Partners


Mission Critical Partners helps transform public safety systems and operations at every stage of their lifecycle: assess, implement, design, build and manage. Backed by the best talent in the public safety industry who bring decades of experience to every project, we provide a broad range of consulting and lifecycle management services that give our clients greater confidence they will achieve their vision.

As an Affirmative Action and Equal Opportunity Employer, Mission Critical Partners shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, age, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or veteran status.
US Citizens, Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.

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